Refund and Returns Policy

Effective Date: May 1, 2026

Welcome to Hinode Mart. We want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for purchases made through hinodemart.com.

1. Eligibility for Returns

You may request a return if:

  • The item was delivered damaged, defective, or incorrect

  • The item is unused, unopened, and in its original packaging

  • The return request is submitted within 14 days of delivery

Certain items may not be eligible for return due to hygiene, safety, or legal restrictions.

2. Non-Returnable Items

The following items cannot be returned or refunded unless defective or required by applicable law:

  • Perishable goods and food products

  • Opened consumable items

  • Personal care or hygiene products

  • Gift cards

  • Downloadable or digital products

  • Clearance or final sale items

  • Customized or personalized products

3. Return Process

To initiate a return, please contact our customer support team at:

Email: support@hinodemart.com

Please include:

  • Your order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Once your request is approved, return instructions will be provided.

4. Return Shipping

  • Customers are responsible for return shipping costs unless:

    • The wrong item was shipped

    • The item arrived damaged or defective

  • We recommend using a trackable shipping service.

  • We are not responsible for returns lost during transit.

5. Refunds

After we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take 5–10 business days depending on your payment provider

Shipping fees are generally non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us at:

Email: support@hinodemart.com

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible and the standard return policy will apply.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos so we can resolve the issue promptly.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider or bank

  3. Wait several business days for processing

If you still have not received your refund, contact us at:

Email: support@hinodemart.com

10. Contact Information

If you have questions about this Refund and Returns Policy, please contact:

Hinode Mart
Website: hinodemart.com
Email: support@hinodemart.com

Note: This policy may be updated from time to time without prior notice. Continued use of our website constitutes acceptance of the updated policy.